Terms & Conditions

Welcome to NEXSHIPA ("we", "our", or "us"). By accessing our website, using our tracking platform, or engaging our logistics services, you ("Client", "you", or "your") agree to comply with and be bound by these Terms & Conditions. If you do not agree, please discontinue use immediately.

1. Acceptance of Terms

These terms constitute a legally binding agreement between you and NEXSHIPA Ltd, registered in Scotland (Company No. SC742891), with headquarters at Hillington Park, Glasgow G52 4HG. Use of our services by minors requires parental consent. Continued use after terms updates constitutes acceptance.

2. Description of Services

NEXSHIPA provides integrated logistics solutions including: road/air/sea freight, warehousing & distribution, supply chain consulting, customs brokerage, and real-time tracking via our digital platform. Service availability, transit times, and capabilities vary by route, cargo type, and regulatory environment. Specific service terms are confirmed at booking.

3. Shipment Liability & Insurance

Unless otherwise agreed in writing:

• Basic liability is limited to £100 per kg or declared value, whichever is lower.
• Premium insurance covering full commercial value is available at additional cost and must be selected at booking.
• Claims must be filed within 14 days of delivery (or scheduled delivery date) with supporting documentation.
• NEXSHIPA is not liable for delays caused by force majeure events (e.g., extreme weather, port strikes, customs holds, pandemics).

4. Tracking Accuracy & Limitations

Our tracking platform provides real-time GPS and status updates where infrastructure permits. However:

• Updates may experience minor delays (typically <15 minutes) due to network coverage, device battery, or carrier system sync.
• "Estimated Delivery" times are forecasts based on historical data and current conditions, not guarantees.
• NEXSHIPA is not liable for decisions made based on tracking data. Always confirm critical deliveries via direct contact.

5. Prohibited Items & Compliance

You warrant that shipments do not contain:

• Illegal substances, weapons, or items restricted under UK/EU/international law.
• Undeclared hazardous materials (ADR/IATA/IMDG classes).
• Counterfeit goods, unlicensed pharmaceuticals, or items infringing intellectual property rights.
• Live animals, human remains, or perishables without prior written approval and appropriate packaging.

NEXSHIPA reserves the right to inspect, refuse, or detain non-compliant shipments. Clients are solely responsible for customs documentation, duties, and regulatory compliance in origin/destination countries.

6. Pricing, Payment & Invoicing

Quotes are valid for 7 days unless otherwise stated. Final invoices may adjust for: actual weight/dimensions, fuel surcharges (published monthly), customs duties, or additional services requested post-booking. Payment terms: net-7 for new clients, net-30 for approved accounts. Late payments incur 1.5% monthly interest. All prices exclude VAT unless specified.

7. Cancellation & Refund Policy

Cancellations must be submitted in writing. Fees apply based on timing:

• >48h before collection: No fee.
• 24-48h before collection: 25% of quoted price.
• <24h or after collection: 100% of quoted price.

Refunds for overpayments or service failures are processed within 14 business days to the original payment method.

8. Data Protection & Privacy

NEXSHIPA processes personal and shipment data in accordance with UK GDPR and our Privacy Policy. By using our services, you consent to: data collection for service delivery, sharing with carriers/customs authorities as legally required, and anonymized analytics for service improvement. You retain rights to access, correct, or delete your personal data via your account portal or by contacting dpo@nexshipa.com.

9. Intellectual Property Rights

All content on nexshipa.com—including logos, software, tracking interfaces, and documentation—is owned by or licensed to NEXSHIPA. You may not reproduce, modify, or commercially exploit our IP without written permission. Client-provided content (e.g., product images, descriptions) remains your property but grants NEXSHIPA a limited license to use for service delivery.

10. Governing Law & Dispute Resolution

These terms are governed by Scots law. Disputes shall first undergo mediation via the Scottish Mediation Network. Unresolved matters fall under the exclusive jurisdiction of the Courts of Scotland. NEXSHIPA's liability for any claim is capped at the value of the specific shipment giving rise to the claim.

11. Amendments to Terms

We may update these terms periodically. Material changes will be notified via email and/or website banner at least 14 days before effective date. Continued use after changes constitutes acceptance. Archive versions are available upon request.

12. Contact Information

For questions about these terms or our services:

• Email: legal@nexshipa.com
• Phone: +44 7453 421059 (Mon-Fri, 9am-5pm GMT)
• Post: Legal Department, NEXSHIPA Ltd, Hillington Park, Glasgow G52 4HG, United Kingdom

These terms were last reviewed and updated on 15 April 2026. Version 2.1.